Assistant Manager – Operations & Back Office

Company: Infraflux Living

Location: Pune, Maharashtra

Department: Operations & Administration

Employment Type: Full-Time

Contact: (phone hidden)

Job Summary

Infraflux Living is looking for an experienced and responsible Assistant Manager – Operations & Back Office to manage and coordinate day-to-day operations, production, inventory, purchase requirements, dispatches, customer coordination, documentation and MIS reporting.

The candidate will act as a key coordination point between customers, sales, purchase, production/shop floor, inventory, dispatch and accounts, ensuring that orders are completed and dispatched on time.

Key Responsibilities1. Daily Operations

- Coordinate and oversee shop-floor employees.
- Track production orders and pending work.
- Coordinate purchase and material requirements.
- Follow up to ensure timely availability of materials.
- Ensure dispatches happen on time.
- Monitor order status from production to dispatch.
- Prepare regular operational updates for management.

1. Inventory Management

- Maintain records of raw materials, work-in-progress and finished goods.
- Prepare daily/weekly stock updates.
- Identify low-stock and critical items.
- Coordinate with purchase for material replenishment.
- Maintain accurate inward and outward records.
- Coordinate periodic physical stock verification.
- Identify and report stock discrepancies.

1. Back Office & Documentation

- Prepare quotations and commercial documents.
- Prepare and coordinate sales orders and invoices.
- Maintain customer and supplier records.
- Prepare Excel/MIS reports.




- Maintain records related to sales, production, purchase, inventory and dispatch.
- Coordinate basic accounts-related information with the CA/Accountant.
- Ensure proper filing and documentation.

1. Customer Handling

- Respond to customer enquiries through WhatsApp, email and phone.
- Handle customer visits and understand their requirements.
- Prepare and send quotations.
- Follow up on quotations and pending enquiries.
- Maintain a customer follow-up list.
- Coordinate with customers regarding order status and delivery schedules.
- Coordinate the complete process:

Enquiry → Quotation → Order → Production → Quality Check → Dispatch → Customer Follow-up

1. Team Coordination & Reporting

- Coordinate with production, purchase, inventory, sales and accounts teams.
- Assign and follow up on operational priorities.
- Identify delays and coordinate corrective action.
- Escalate key operational issues to management.
- Ensure timely and accurate reporting.
- Maintain proper coordination among team members.

Required Skills
- Good knowledge of MS Excel and MS Office.
- Good understanding of operations and production coordination.
- Knowledge of inventory and stock management.
- Knowledge of quotations, sales orders and invoicing.




- Strong customer handling and communication skills.
- Good follow-up and coordination abilities.
- Basic knowledge of accounts and GST-related documentation will be an advantage.
- Ability to prepare and understand MIS reports.
- Good problem-solving and decision-making skills.
- Ability to manage multiple tasks and deadlines.
- Strong organizational and time-management skills.

Qualification & Experience Qualification: Graduate / MBA / equivalent qualification preferred.

Experience: 1–7 years of relevant experience in Operations, Back Office, Sales Coordination, Production Coordination, Inventory, Administration or a similar role.

Candidates with experience in manufacturing, interior, furniture, construction, building materials or related industries will be preferred.

Key Performance Indicators (KPIs)

- Timely completion of production orders.
- On-time dispatch percentage.
- Accuracy of inventory records.
- Timely identification of material requirements.
- Customer enquiry and quotation follow-up.
- Accuracy and timeliness of MIS reports.
- Reduction in pending orders/work.
- Effective coordination between sales, production, purchase and dispatch.
- Customer satisfaction and response time.

Salary ₹18,000 – ₹24,000 per month, depending on experience, skills and suitability.

Job Location

Pune, Maharashtra

How to Apply

Interested candidates can share their updated resume or contact:

(phone hidden)

Infraflux Living

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

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