Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Product Lifecycle Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Product Lifecycle Management.
- Solid troubleshooting and problem-solving abilities related to enterprise software environments.
- Experience with system monitoring tools and incident management processes.
- Ability to analyze complex system logs and identify root causes of issues.
- Good communication skills to effectively interact with technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and change management.
Additional Information
- The candidate should have minimum 3 years of experience in SAP Product Lifecycle Management.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.
📌 Application Support Engineer (Pune)
🏢 Accenture in India
📍 Pune
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