Job Summary

Quality Assurance Analyst II - IN. Perform QC/QA review of communications by sampling delivered communications, and review the content to ensure it was displayed correctly, and that all required information is included.

Analyst for QA/QC tower for RKT

Key Responsibilities and Duties

- Conduct Quality Control and/or Quality Assurance of the Document Management Control (DMC) Team processes who provide regulatory and transactional communications to participants.

- Manage assigned sample of cases to review and report findings, maintaining specified production/ efficiency metrics to ensure consistent and reliable service quality metrics

- Assist the development and updating of SOPs and Standard Work for lines of business in (business unit)

Educational Requirements

- University (Degree) Preferred

Work Experience





- No Experience Required

Physical Requirements

- Physical Requirements: Sedentary Work

Career Level

5IC

Skills

- Accountability

- Automation

- Business Acumen-Based Communication

- Business Process Understanding

- Client Relationship Management

- Critical Thinking

- Data-Based Decision Making

- Detail-Oriented

- Problem Solving

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst - Quality Assurance - RKT (Pune)
🏢 Teachers Insurance and Annuity Association of America (TIAA)
📍 Pune