Amazon Connect Engineer

Skills - Amazon Connect , Contact Lens, Bedrock, Terraform, API and AWS

Job Location - Greater Noida, Bangalore, Hyderabad, Pune, Gurgaon, Chennai

Experience - 8 - 14 years

Description -

- Provide Level 2 engineering and development support for the Amazon Connect contact center platform, ensuring stability, performance, and timely resolution of incidents, defects, and minor enhancements.
- Provide Level 2 support for Amazon Connect, including contact flows, routing profiles, queues, hours of operation, and agent configurations.
- Troubleshoot and resolve incidents and service requests within agreed SLAs, escalating to Level 3 or AWS Support where required.
- Develop and enhance Amazon Connect contact flows using best practices.
- Support integrations with downstream systems (e.g. CRM, Lambda, APIs, reporting solutions).




- Perform configuration changes, releases, and BAU updates in line with change management processes.
- Support call recordings, metrics, alarms, and basic reporting issues.
- Maintain technical documentation and provide handover inputs for operations and governance reporting.
- Strong hands-on experience with Amazon Connect (Level 2 support and development).
- Experience with AWS services such as Lambda, IAM, CloudWatch, and S3.
- Understanding of contact centre concepts (IVR, call routing, queues, SLAs).
- Experience supporting production systems in a regulated or enterprise setting.
- Ability to work in an ITIL-aligned BAU support model.

📌 Amazon Connect Engineer (Noida)
🏢 Coforge
📍 Noida