We are seeking an exceptional Relationship Manager to champion the customer journey and craft premium experiences that turn buyers into brand advocates. Own every touchpoint from collection to possession to handover and ensure unwavering satisfaction across our luxury real estate portfolio.
WHAT WE ARE LOOKING FOR
Candidates with proven experience in:
Luxury and premium real estate projects
Managing collections, possession and handover processes
Driving proactive customer communication and engagement
Handling complex customer situations with maturity and ownership
Ensuring high levels of customer satisfaction and experience
Coordinating effectively with Sales, CRM, Projects and Finance teams
WHAT YOU WILL OWN
End-to-End Ownership: Manage the complete customer journey from collection initiation through possession and handover with precision and care
Premium Experience Design: Proactively engage customers, anticipate needs, and exceed expectations at every milestone
Relationship Mastery: Handle complex and sensitive situations with maturity, discretion, and creative problem-solving
Cross-Functional Coordination: Partner seamlessly with Sales, CRM, Projects, and Finance teams to ensure frictionless execution
Satisfaction Excellence: Drive measurable customer satisfaction metrics and turn happy customers into referral ambassadors
Process Optimization: Identify bottlenecks, propose improvements, and continuously refine customer workflows THE IDEAL CANDIDATE
5-10 years of proven experience in luxury or premium real estate
Deep expertise in collections, possession, and handover processes
Exceptional interpersonal and communication skills with high-net-worth customers
Strategic mindset balanced with hands-on execution
Strong organizational skills and attention to detail
Ability to manage multiple stakeholders and complex timelines
Passion for building long-term customer relationships
Track record of measurably improving customer satisfaction and retention
WHY JOIN US
Work on iconic luxury projects that define markets and set benchmarks
Lead with autonomy and impact in a rapid-growing organization
Collaborate with high-caliber teams across Sales, CRM, Projects and Finance
Build a legacy through customer relationships and organizational processes