Dear Candidate,

Greetings from TELUS Digital!

We are reaching out to you regarding an exciting opportunity with TELUS Digital for the role of AI Data Annotation Specialist (Ads Expert Rater) Team Management.

Please find the and Company Profile attached for your reference.

Role Details

- Job Title: Senior AI Data Annotation Specialist (Ads Expert Rater) Team Management
- Note: Candidate must have experience into team Management
- Employment Type: Full Time
- Work Mode: Remote
- Shift Timing: 11:30 am to 08: 30 pm IST (Monday to Friday working)
- Weekly Off: Saturday & Sunday

Selection Process

1. Assignment (shared after receiving your confirmation)
2. Final Interview with the Hiring Managers (via Google Meet), subject to successful completion of the assignment

Responsibilities
1. People Leadership & Team Management

- Lead and manage the day-to-day performance and engagement of a team of SERs.
- Establish clear expectations around performance, quality, productivity, attendance, and compliance.
- Conduct regular 1:1s and team meetings to maintain communication, engagement, and alignment.
- Foster a culture of accountability, collaboration, ownership, and continuous improvement.
- Recognize strong performance and identify opportunities for employee growth and development.
- Address performance, attendance, and behavioral concerns in accordance with established processes.

1. Performance Management & Coaching

- Monitor individual and team performance against established KPIs and business objectives.
- Analyze performance trends to identify gaps, risks, and opportunities for improvement.
- Provide timely, specific, and actionable coaching based on performance results.
- Develop and follow action plans for SERs who are below performance expectations.
- Track coaching effectiveness and ensure agreed-upon actions are completed.
- Identify high-performing SERs and support their readiness for additional responsibilities or career opportunities.

1. Quality & Operational Excellence

- Monitor quality results and ensure SERs consistently meet established quality standards.
- Partner with Quality teams to identify recurring errors, trends, and opportunities for improvement.
- Conduct or support Root Cause Analysis (RCA) for quality and performance gaps.
- Ensure consistent understanding and application of project guidelines and processes.




- Support calibration activities and communicate guidelines or process changes to the team.
- Identify operational risks and implement corrective actions to improve team performance.

1. Training & Development

- Support onboarding, nesting, refresher training, and continuous development initiatives for SERs.
- Identify knowledge and skill gaps and coordinate appropriate development actions.
- Support training programs, pilots, and certification initiatives.
- Provide additional guidance and coaching to SERs transitioning into new responsibilities.
- Identify potential future leaders and contribute to their development.

1. Data Analysis & Reporting

- Monitor and analyze key performance indicators to assess individual and team performance.
- Use data to identify trends, performance drivers, and potential operational risks.
- Maintain accurate performance tracking and ensure required evaluations and reports are completed on time.
- Prepare and communicate performance updates, including achievements, gaps, trends, and action plans.
- Leverage tools such as Google Sheets and reporting platforms to support data-driven decision making.

1. Stakeholder & Cross-Functional Collaboration

- Collaborate with Operations, Quality, Training, Workforce Management, and other support teams to address business needs.
- Communicate operational updates, performance trends, and potential risks to leadership.
- Support the implementation of client initiatives, process changes, pilots, and new tools.
- Ensure team activities remain aligned with client expectations and business requirements.
- Escalate critical operational or quality issues appropriately and follow through until resolution.

1. Compliance & Process Management

- Ensure SERs follow established policies, procedures, guidelines, and client requirements.
- Monitor compliance with operational processes and performance expectations.
- Ensure required documentation, evaluations, audits,



and other deliverables are completed accurately and on time.
- Maintain confidentiality and professionalism when handling employee and business information.
- Promote adherence to company policies and operational standards.

Skills & Experience

Required

- Previous experience in a Team Leader, Supervisor, Quality Analyst, or other leadership role within a customer experience, operations, data annotation, AI, search evaluation, or similar workplace.
- Experience managing or supporting the performance of a team.
- Strong analytical and problem-solving skills with the ability to interpret performance data and identify trends.
- Experience providing coaching, feedback, and performance improvement plans.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced and changing environment.
- Strong organizational and time-management skills.
- Ability to make data-driven decisions and translate performance data into actionable strategies.
- Proficiency with Google Workspace, particularly Google Sheets, or similar productivity and reporting tools.
- Strong attention to detail and ability to consistently follow established guidelines and processes.
- Ability to work effectively with cross-functional teams and stakeholders.
- Proof of pRel Guidelines Knowledge.

Preferred
- Previous experience working with/as Super Expert Rater (SER), AI Rating, Data Annotation, or AI-related programs.
- Experience working with quality assurance, auditing, calibration, or evaluation processes.
- Experience with root cause analysis and continuous improvement methodologies.
- Experience creating or maintaining performance reports and dashboards.
- Familiarity with AI, machine learning, search engines, or data quality concepts.
- Experience supporting training, onboarding, or certification programs.
- Advanced knowledge of Google Sheets, including formulas, data analysis, and reporting.
- Previous experience working with global or geographically distributed teams.
- Intermediate to advanced English communication skills.

Key Competencies
- People Leadership
- Performance Management
- Coaching & Development
- Data Analysis & Critical Thinking
- Quality & Process Management
- Problem Solving
- Accountability & Ownership
- Communication
- Adaptability
- Continuous Improvement

📌 AI Data Annotation Specialist (Ads Expert Rater) Team Management (Bengaluru)
🏢 Morneau Shepell
📍 Bengaluru