MoEngage is seeking a highly skilled and customer-obsessed Senior Solutions Engineer to join our team. This role offers continuous learning on our extensive product and tech stack, in a fast-paced environment where you'll be a critical focal point representing product, engineering, and sales. If you thrive on solving complex technical challenges, enjoy direct customer engagement, and are eager to drive ownership and leadership within a growing team, this is an excellent opportunity for you.

Responsibilities
Investigate, troubleshoot, diagnose, and resolve technical issues in a cloud/SaaS setting.
Communicate effectively (both verbal and written) with our customers and internal stakeholders.
Demonstrate a customer-obsessed and 'roll up your sleeves' attitude to help resolve customer issues or queries with a minimum resolution time.
Add recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets.
Provide constant and constructive feedback to team leads, product, and engineering teams to improve customer experience and suggest process improvements.




Exhibit strong problem-solving skills, natural curiosity, and the ability to learn rapidly.
Communicate effectively with different audiences (developers, technical, and non-technical users).
Maintain awareness of Information Security concepts and Best Practices.
Should be adaptable to work in rotational shifts and weekends.

What You Must Have Experience In
Bachelor's Degree in Computer Science, or equivalent.
Overall experience in a customer-facing role (Support/Integration Support).
As a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products.
API or SDK implementation and/or integration.
JavaScript, iOS, or Android support experience.

Should Be Valuable and Excel At
Programming languages like Python, Java, JavaScript, Angular, React.
Linux/Unix operating systems and REST API.
Database (SQL/Oracle).
Exposure and hands-on experience in one of the following: AWS, Kafka, and Elastic Search.

📌 Senior Solutions Engineer Bengaluru
🏢 MoEngage
📍 Bengaluru