Work Location : Vadodara (Work from Office) Shift : US/Night Shift Role Overview We are hiring a System Support Engineer to provide L1 and L2 end-user support for corporate users. The role handles day-to-day desktop, laptop, identity, Microsoft 365, and related access issues;
ensures timely ticket resolution under SLA;
and escalates complex problems to System Administrators / L3 teams. This is an onsite role in Vadodara on US Shift only. Key Responsibilities L1 End-User Support Act as first point of contact for end-user IT issues via phone, chat, email, and ticketing tools. Handle password resets,
📌 First Line Support Systems Engineer Vadodara
🏢 VikingCloud India
📍 Vadodara
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