Job Description
Interview Mode : Weekend Walkin drive (Face to Face )
nInterview Date : 05-Sep-26(Saturday )
nNote : Only candidates currently located in Gurugam should apply.
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nRole : Service Desk - Chat Support
nExperience : 2 to 5 Years
nLocation : Gurugram
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nDesired Competencies (Technical/Behavioral Competency)
nMust-Have
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Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.n
Prior experience working as a Service Desk Analystn
Assist customers with technical issues via chat in a timely and effective manner.n
Experience in handling 2 or more chat concurrency.n
Knowledge on ITIL and Incident Management (SLA, Severity)n




Experience in ServiceNow is a plus.n
Diagnose and troubleshoot hardware and software problemsn
Provide step-by-step guidance to resolve issues & knowledge on how to use KB articlesn
Escalate complex issues to higher-level technical teams when necessaryn
Maintain detailed logs of customer interactions and solutions providedn
Follow up with customers to ensure their issues are fully resolvedn
Stay updated with product knowledge and technical skillsn

nShould have valuable written communication skill.

📌 Service Desk Gurugram
🏢 Tata Consultancy Services
📍 Gurugram