Brief

Handle customer inquiries and complaints related to replacements via phone, email.

Coordinate product replacement processes, including verification, logistics, and follow-ups.

Maintain accurate records of customer interactions, service requests, and resolutions.

Build robust relationships with customers by providing timely, transparent, and courteous support.

Liaise with warehouse and logistics teams to ensure prompt delivery of replacement products.

Monitor and report on customer satisfaction metrics and service performance.

Key Result Areas:

Ensure high customer satisfaction through timely and empathetic support.

Manage effective and accurate replacement processes.

Maintain clear and skilled communication across all customer touchpoints.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Executive Crm Bhilwara
🏢 RCM Consumer Products
📍 Bhilwara