Key Responsibilities

Customer Support & Coordination
Act as the primary point of contact for customers for all Sea Freight ( Export & Import ) related queries.
Provide timely updates on shipment status, schedules, delays, and documentation requirements.
Coordinate with internal teams (Operations, Sales, Transport, CFS, CHA, Overseas Agents) to ensure smooth movement of shipments.
Maintain robust customer relationships through prompt and skilled communication.

Sea Freight Documentation
Prepare, verify, and manage Sea Freight documentation such as HBL/MBL, invoices, packing lists, DOs, pre-alerts, certificates, and other related documents.
Ensure accuracy of details to avoid delays, discrepancies, and operational issues.




Manage bookings with shipping lines and ensure adherence to cut-offs and carrier requirements.
Maintain proper filing, record-keeping, and documentation compliance for audits and statutory requirements.

Operational Support
Track and monitor cargo movement, vessel schedules, and shipment milestones.
Coordinate with shipping lines, freight forwarders, and port/CFS authorities as required.
Prepare operational reports, MIS updates, and shipment trackers.
Assist in resolving issues related to documentation or shipment handling.

e & responsibilities

Preferred candidate profile

As Above

📌 Sr Executive Customer Service, Sea Freight Bengaluru
🏢 Ryan Logitech
📍 Bengaluru