Responsibilities:
Handle inbound technical support queries via phone.
Troubleshoot and resolve issues related to Microsoft O365 products (Outlook, Teams, OneDrive, SharePoint, etc.).
Provide timely and accurate solutions while maintaining high customer satisfaction.
Escalate complex issues to higher-level support when necessary.
Document all interactions and solutions provided.
Requirements:
Minimum 1 year of experience in a technical voice support role.
Solid troubleshooting experience in Microsoft Office 365 products.
Excellent spoken and written communication skills.
Solid interpersonal skills and customer-handling ability.
Willing to work in night/US shifts.
📌 Technical Support Engineer Pune
🏢 Rivera Manpower Services
📍 Pune
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