Responsibilities and Duties
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Inventory management with hardware bifurcation details.
Basic understanding of CRM.
Knowledge of Installation of backend & network settings.

Required Experience, Skills, and Qualifications
B.Com / B.Sc / B.A
Basic knowledge of networks and software.

Requirements
Basic knowledge of Linux systems, utilities, and software.
Robust problem-solving skills.




Excellent client-facing skills.
Fluency in Hindi, Gujarati, and English (basic command of English is required).
Excellent written and verbal communication skills.

Job Type: Full time

Pay: ₹240,000.00 - ₹480,000.00 per year

Advantages
Food provided
Health insurance
Provident Fund

Shift
Rotational shift

Work Days
Monday to Friday
Weekend availability

Application Question(s)
have you worked with network switches
have you worked with network cards
have you worked with system administrators
Have you worked with Linux systems & Do you have basic knowledge of Linux commands, networking, & configurations

Work Location: In person

📌 Technical Support Executive Science City (India)
🏢 Multitrade Softech
📍 India