Roles and Responsibilities :
Manage international calls from clients across various time zones, ensuring timely resolution of queries and issues.
Process customer requests, resolve complaints, and provide accurate information to customers in a qualified manner.
Collaborate with internal teams to resolve complex issues and escalate when necessary.
Maintain records of all interactions with customers using CRM software.
Job Requirements :
Fluent English language skills (written & spoken).
Experience in an International Call Center or BPO setting preferred.
Solid communication skills for effective interaction with customers over phone/email/chat.
Ability to work on rotational shifts including night shifts.
📌 Us Hr Onboarding Indore
🏢 Software Galaxy Systems (SGS Consulting)
📍 Indore
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