Job Description
Role - Automation Tools SME
nYears of Experience - 8 to 12 years
nLocation - Bangalore
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n Key Responsibilitiesn

n:Key Responsibilitie
nsEUC Tools Architecture & Strateg
n
n
yOwn the architecture, standards, and technical roadmap for EUC tooln
sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principlesn
.Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and securityn

n

n.
n Nexthink Digital Employee Experience (Primary Responsibilit
n
n
y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaignsn
).Create real‑time dashboards and experience scores to moniton
r:Endpoint performann
ceLogin and application experienn
ceStability issues impacting production and engineering usen
rsDevelop Nexthink campaigns fon
r:Proactive remediatin
onAutomated fixn
esUser engagement and notification
nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalentn

n

n).
n BeyondTrust / Bomgar Secure Remote Supp




n
n
ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sitn
es.Configun
re:Secure session access (attended/unattendn
ed)Jump clien
ntsCredential injectn
ionSession recording and audit ln
ogsEnable secure vendor and third‑party access in compliance with security policin

n

nes.
n Proactive, Preventive & Automation‑First Operat
n
n
ionsDrive shift‑left operations and preventive maintenance modn
els.Leverage EUC telemetry and automationn
to:Reduce incident voln
umesImprove Mean Time to Resolution (Mn
TTR)Improve Service Desk efficin
encyPartner with Service Desk and Field Support teams to expand self‑healing capabilitn

n

nies.
n Integration with EUC & Security Ecos
n
n
ystemIntegrate EUC toolsn
with:Intune / SCCM / Co‑Managn
ementMicrosoft Defender / EDR platn
formsEntra ID (Azurn
e AD)AVD / VDI where

📌 Automation Tools Sme Bengaluru (India)
🏢 Tata Consultancy Services
📍 India