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Operations & Logistics

Operations Manager

Full-Time Recent Delhi, India Operations & Logistics

About The Role

We are seeking an experienced Operations Manager to oversee NEMBHARAT's daily operational workflows, ensuring our services — from driver management to fleet coordination and customer experience — run smoothly, efficiently, and in full compliance with standards.

Key Responsibilities
Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
Develop and implement operational SOPs, workflows, and quality standards
Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
Manage and lead operational teams across one or more cities
Coordinate with vendors, partners, and fleet operators for seamless service delivery
Handle escalations and resolve operational issues swiftly
Analyse operational data to identify inefficiencies and drive improvements
Ensure regulatory and safety compliance across all operational activities

Requirements
Bachelor's degree in Operations Management, Business, Engineering, or related field




4–8 years of operations management experience, preferably in mobility, logistics, or transport
Strong leadership and people management skills
Data-driven decision making with proficiency in Excel, dashboards, or BI tools
Excellent problem-solving ability and composure under pressure
Strong vendor and stakeholder management experience
Willingness to work flexible hours and be available for operational emergencies

What We Offer
Competitive salary and performance-based incentives
Opportunity to work with a pioneering mobility company shaping India's future
Collaborative, inclusive, and innovation-driven work environment
Learning and career advancement opportunities
Health and wellness perks
Adaptable work arrangements where applicable

Ready to Apply

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[HIDDEN TEXT]
Full-Time
New Delhi, India
Operations & Logistics
4–8 Years Experience

📌 Operations Manager Delhi
🏢 World Economic Mobility
📍 Delhi