Key Responsibilities:
Handle inbound and outbound customer calls related to vehicle finance accounts.
Address customer queries, requests, and complaints promptly and professionally.
Coordinate with internal departments for resolution of customer concerns.
Update customer interactions and service requests in the CRM system.
Maintain accurate records and prepare basic MIS reports using MS Excel.
Follow up with customers regarding service requests and complaint resolution.
Ensure adherence to organizational processes and customer service standards.
Communicate effectively with customers in Tamil, Hindi, and English.
Support the team during peak workloads and business contingencies.

Eligibility Criteria:




Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.
Graduate in any discipline.
Basic working knowledge of MS Excel (data entry, filtering, basic reporting).
Proficiency in English and Hindi is mandatory.
Positive verbal and written communication skills.
Customer-focused approach with robust problem-solving abilities.

Preferred Profile
Experience in BFSI, Vehicle Finance, NBFC, Banking, or Financial Services sector will be an added advantage.
Ability to work in a fast-paced customer service workplace.

📌 Walk In Customer Support Officer Chennai (India)
🏢 Chola
📍 India