Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working setting.
Job Type: Full time
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
📌 Sales Co Ordinator Kalamassery
🏢 Cochin Petromins
📍 Kalamassery
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