Provide 24x7 operational support by handling customer issues, application troubleshooting, API validation, incident investigation and support documentation.
Key Responsibilities
Handle incidents and service requests assigned to Availity Extend Support.
Investigate application, API, authentication and integration issues using approved tools and runbooks.
Perform initial analysis, collect evidence and update ServiceNow tickets clearly.
Coordinate with NOC, Senior Support and Engineering during escalations.
Execute smoke tests and production validation during releases where required.
Create and maintain KB articles, known error notes and shift handover updates.
Required Skills
REST APIs, JSON/XML, Postman, basic SQL, Linux basics, log analysis, basic AWS awareness and authentication concepts, AWS fundamentals