Role & responsibilities
Handle inbound and/or outbound customer calls.
Resolve customer queries, complaints, and concerns related to products, services, billing, orders.
Provide accurate information regarding company products, services, policies, and procedures.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Escalate complex issues to the appropriate department when necessary.
Build and maintain positive customer relationships through empathy and active listening.
Handle customer objections and provide appropriate solutions within defined timelines.
Stay updated on product knowledge, process changes, and industry trends.
Comply with data security, confidentiality, and company policies.




Collaborate with internal teams to ensure quick resolution of customer issues.
Participate in training sessions, coaching programs, and performance improvement initiatives.

Key Skills Required
Excellent verbal and written communication skills in English.
Robust customer service orientation.
Active listening and interpersonal skills.
Problem-solving and conflict-resolution abilities.
Ability to work in rotational shifts, including night shifts.
Basic computer knowledge and proficiency in CRM/customer support tools.
Ability to multitask and work in a rapid-paced environment.
Team player with a positive attitude and qualified demeanor.

📌 Customer Care Associate Jaipur (India)
🏢 Vaibhav Global
📍 India