Job Title: Senior Expert GES SBS Customer Quality

Location: Hyderabad, India

Job Summary

We are hiring a Senior Expert, GES SBS to act as a key Quality Assurance partner for customers and internal stakeholders, ensuring excellence in customer quality support, complaint management, and quality-related inquiries within the food and ingredients industry. This role offers the prospect to work closely with global customers, cross-functional teams, and quality leaders while driving continuous improvement in customer service and quality processes.

Responsibilities
Serve as the primary quality contact for customers and internal business partners.
Respond to customer quality requests, questionnaires, statements, issues, and inquiries accurately and on time.
Build and maintain solid customer QA relationships while supporting global and regional key account programs.
Manage and support complaint handling processes to ensure customer satisfaction and resolution.
Drive continuous improvement initiatives for customer service, quality processes,



and documentation.
Collaborate with Sales, Marketing, Product Management, Regulatory Affairs, and other functions to support current products, services, and quality-related projects.

You bring
Bachelor's or master's degree in food technology, Microbiology, Chemistry, or a related scientific field.
Minimum 5 years of Quality Assurance experience within the food manufacturing or food ingredients industry.
Strong knowledge of Food Hygiene standards, HACCP, quality systems, and ISO certifications.
Proficiency in tools such as Excel, Power BI, CRM systems, Outlook, and PowerPoint.
Experience managing customer-facing quality assurance activities and customer quality relationships.
Excellent English communication skills with the ability to interact effectively across all organizational levels; Spanish language skills are an added advantage.

📌 Senior Expert Ges Sbs Customer Quality Hyderabad
🏢 DSM Firmenich
📍 Hyderabad