Job Description About Clari5: NClari5 is a technology company that specializes in providing real-time intelligence and analytics Nsolutions primarily for the banking and financial services sector. They use AI & ML to help Norganizations detect and prevent fraud, enhance customer engagement, and improve Noperational efficiency. N n Key features and functionalities of Clari5's offerings include: N Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze Ntransactions and user behavior in real time, identifying suspicious activities that may indicate Nfraudulent behavior.n Customer Engagement: The platform helps banks and financial institutions understand Ncustomer behavior and preferences, enabling personalized product offerings and improving Noverall customer experience. N Risk Management: Clari5 aids organizations in assessing and managing various risks, Nincluding credit and operational risks, by providing insights based on historical data and trends. NOperational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 Nhelps organizations reduce costs and enhance productivity. N Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and Nfinancial institutions tomake data-driven decisions promptly. NOverall, Clari5 aims to empower businesses in the financial sector by providing them with the Nanalytical tools and intelligence needed to thrive in a competitive and rapidly changing NEnvironment.n n Role : Support Engineer – L2 N Exp: 4- 7 yrs NIntermediate level, handles complex cases independently and mentors junior team Members. N n Role & responsibilities:



Nn Diagnose and resolve medium-complexity technical issues with minimal supervision. N Conduct in-depth troubleshooting, including server logs, database queries, and N application configurations. N Take ownership of incidents, ensuring proactive follow-up and resolution. N Actively prevent recurrence by contributing to preventive fixes. N Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation. N Support the L1 team with mentoring and escalation assistance. N Coordinate effective client communication during downtime or planned maintenance. Nn n Technical Skills: Nn Strong knowledge of Linux/UNIX system administration, including service management. N Good working experiencewith web servers/application servers (Apache, Tomcat, JBoss). N Ability to write and execute structured SQL queries for troubleshooting. N Strong scripting ability (e.G., Shell, Python). N Experience using and configuring ticketing tools. Nn n Soft Skills: Nn Excellent communication, customer handling, and analytical thinking. N Ability to collaborate with cross-functional teams effectively. N Some exposure to client-side implementation or onsite experience. N Understanding of financial services or banking applications. N Education Bachelor’s Degree in Computer Science, Information Technology or equivalent. Nn n Additional Traits: Nn Strong customer orientation and problem-solving mindset. N High level of urgency and accountability. N Excellent written and verbal communication. N Ability to work in rotational shifts and handle on-call support. N Willingness to travel when required. N Fast learner with adaptability to recent technologies. N

📌 Senior Support Engineer (Jammu)
🏢 Clari5 - A Perfios
📍 Jammu