Job Description NPosition: Operations Manager NLocation: Lonavala, Maharashtra NExperience: 7- 10 Years NnnRole Summary: NWe are looking for a hands-on Water Park Manager to lead end-to-end water park operations, ensuring safety, operational excellence, guest satisfaction and team performance. The role requires strong experience in water park/leisure operations, lifeguard management and high-footfall environments. NnKeyResponsibilities: N1. Water Park Operations Nn Manage end-to-enddaily operations of slides, attractions, pools and guest facilities, including opening, operating and closing procedures. N Monitor attraction utilisation, throughput, queues and waiting times while optimising manpower and operational resources. N Develop and continuously improve SOPs, checklists and operating standards, with a strong park-floor management presence. Nnn2. Guest Experience Nn Deliver a safe, seamless and enjoyable guest experience by monitoring crowd movement, queues and guest pain points. N Handle escalated complaints and critical guest situations while driving Guest Satisfaction, NPS and overall experience. N Promote a solid service and hospitality culture across the operations team. Nnn3. Safety & Emergency Management Nn Own guest and employee safety, ensuring strict compliance with water, attraction and operational safety procedures, including effective Lifeguard deployment. N Conduct safety inspections, audits, mock drills and emergency preparedness activities while leading emergency response and incident reporting. N Coordinate with Security, Medical and Engineering teams during emergencies and identify and mitigate operational risks. Nnn4. Team & Lifeguard Management Nn Lead, motivate and develop Lifeguard and Operations teams, including manpower planning based on attendance and operational requirements. N Conduct daily briefings, safety talks, training and competency assessments while monitoring attendance, productivity and performance. N Build a culture of discipline,



accountability, teamwork and safety. Nnn5. Commercial Performance Nn Support the Park Head in achieving revenue and profitability targets by monitoring attendance, attraction utilisation, ARPU and guest spending. N Identify opportunities to improve revenue and operational efficiency while coordinating with F&B;, Retail, Rentals, Ticketing, Sales and Marketing teams. Nnn6. Engineering, Maintenance & Park Standards Nn Coordinate with Engineering and Maintenance to maximise attraction availability, monitor breakdowns, downtime and restoration timelines, and ensure preventive maintenance. N Ensure daily pre-opening inspections and proper maintenance of pumps, filtration systems, water systems and attraction equipment. N Ensure attractions operate only when all safety conditions are met and maintain high standards of water quality, hygiene, cleanliness and guest facilities. Nnn7. MIS & Operational Analytics Nn Prepare and review daily, weekly and monthly MIS covering attendance, attraction utilisation, ride/slide availability, downtime, queues, waiting times, safety incidents, guest complaints, satisfaction, manpower productivity, revenue and ARPU. N Analyse data and trendsto identify improvement opportunities and enhance operational performance. Nnn8. Cross-Functional Coordination Nn Work closely withEngineering, Security, Medical, Housekeeping, F&B; and Retail to ensure smooth park operations. N Coordinate with Rentals, Ticketing, Sales & Marketing, HR, Training and Finance for effective cross-functional support and operational efficiency. NnnEducation Nn Graduate in HotelManagement or in any discipline. N Hospitality/Recreation Management or related qualification preferred. NnnExperience Nn 8–12 years of relevant experience in Water Parks, Amusement/Theme Parks, Resorts, Leisure or Entertainment. N 3–5 years in anAssistant Manager/Managerial role. N Strong experience in Water Park Operations and Lifeguard Management preferred. Nn.n NnFeel to reach at [email protected] N

📌 Operations Manager (Mumbai)
🏢 Imagicaaworld Entertainment
📍 Mumbai