Job DescriptionThis Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement. NnESSENTIAL FUNCTIONS: N∙ Life/Health → Employee Benefits → Group Benefits → Advantages Administration → Retirement. N. Leadership and management of the Group team. N∙ Recognizes and implements operational improvements. N∙ Partner with leaders todevelop a joint action plan for success. Assists in developing strategic direction. N∙ Oversee planning and execution of plans with the account’s key executives. N∙ Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team. N∙ Partner with other functions to enable overall success of the implementation. N∙ Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met. N∙ The role will help the team with prioritization and focus. N∙ The role will require ensuring the hiring, training, and retention of team members. N∙ Build a culture of continuous improvement and innovation. N∙ Fosters a positive culture that engages employees,



encourages innovation, and supports high performance. N∙ Manage and execute as per plan key cross functional cross geography organizational initiatives. N∙ Flexibility to use datadriven, process driven, or Creativity based approach to problem solving (or) opportunity identification. N∙ Support idea generationinitiative across the support function NnQUALIFICATIONS: N∙ A degree in business, economics, Arts etc. N∙ 18+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry. N∙ Ability to manage multiple priorities. N∙ Strong leadership skills with the ability and at least 5+years of experience in managing people. N∙ Proven track record of solving ambiguous and highly complex problems. N∙ Strong interpersonal and communications skills. N∙ Ability to understand key drivers of the customer’s business. N∙ Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly. N∙ Exceptional critical thinking and attention to detail. N∙ Ability to thrive in a fast-changing environment. N∙ Ability to communicate effectively to high level executives as well as frontline employees at customer organizations. N∙ Experience in a start-up preferred though not required. Nn Shift time: 1:30- 10:30 pm N 5 days from office Nn

📌 Director Operations (Vasanthanagar)
🏢 Client of Mancer
📍 Vasanthanagar