Job DescriptionCompany Description Lea Clothing Co. is a sustainable fashion brand created for young Indian consumers, dedicated to celebrating bodies of all shapes and sizes. Inspired by the Latin word for “lioness,” the brand designs clothing for individuals who value boldness, confidence, and challenging the status quo. Lea’s collections are built on three core pillars: body positivity, sustainability, and size inclusivity. With petite-friendly hemlines, curve-accentuating silhouettes, and a minimalistic color and print palette, Lea focuses on timeless pieces that remain wardrobe staples rather than fast-fashion trends. Team members join a mission-driven company committed to thoughtful design and a more inclusive fashion industry. NnRole Description This is a full-time, on-site Customer Service Representative role based in Noida. The Customer Service Representative will respond to customer inquiries across channels such as email, phone, and social media, providing transparent information on products, orders, shipping, and returns. The role includes tracking and resolving customer issues, coordinating NnDaily Tasks N1. Customer query resolution across all channels utilising tools like Spur/Techmonk or NSimilar platforms.n2. Sales assistance for conversion across channels, like Nitro, similar tools/platforms or Ncustomers reaching directly. N3. End to end processing of returns and exchanges in co–ordination with the back end Nteam.4. Tracking and uploading of customer reviews,



with appropriate resolution for Ncustomers who have left negative reviews. N5. Customer follow-ups for re-shipment of RTO (Return To Origin) orders and proactive Ncoordination to minimise NDR (Non Delivery Report) cases. N6. Updation of all necessary sheets. NnManagerial Tasks N7. Daily check-in for sheet updation by the team, ensuring everything is in order for the Nweekly check-in.n8. Identifying issues with existing processes and implementing necessary solutions. N9. Shopify related tasks to improve customer experience, including but not limited to, Norder edits, policy changes, product and inventory updation. N10. Raising and resolvingissues occurring with third party applications being utilised. N11. Summary preparation of major issues being raised by customers NnKPIs & Targets NThe following KPIs (Key Performance Indicators) are critical for this role and will be regularly Ntracked. These KPIs may be updated from time to time in alignment with overall company Nobjectives. You are expected to ensure that all assigned daily tasks are completed within 1–2 Nbusiness days.n NKey performance areas include: N1. Return/Exchange Query Resolution Time N2. Customer Response Turnaround Time (TAT) across different communication Nchannelsn3. Same-Day Query Resolution Percentage N4. Revenue Generated through Sales Assistance N5. Positive Review Uploads N6. Net Promoter Score (NPS) N

📌 Customer Service Representative (Faridabad)
🏢 Lea Clothing
📍 Faridabad