Job Title: Operations Manager
Job Description:
A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives.
Responsibilities:
- Ensure a safe work environment for all associates and team
- Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
- Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensure BM rates and OP2 throughput deliverables
- Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing.
Apprise teams down the line of recent process implementation and control measures required.
- Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
- Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
- Manage People and team development
- Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
- We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of employee and performance management experience
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