We are seeking a professional and enthusiastic Guest Relation Executive to deliver exceptional guest service and ensure a memorable stay experience. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and coordinating with departments to meet guest needs.
Key Responsibilities
- Guest Welcome : Provide a warm reception and smooth check-in/check-out process.
- Service Assistance : Handle guest requests, reservations, and provide information about hotel services.
- Issue Resolution : Address guest concerns promptly and professionally.
- Coordination : Work closely with other departments to ensure seamless service delivery.
- Feedback : Collect guest feedback and contribute to service improvement.
Qualifications
- Degree/Diploma in Hotel Management or equivalent.
- 2–4 years of experience in guest relations/front office in a luxury hotel.
- Robust communication and interpersonal skills.
- Guest-focused approach with problem-solving ability.
- Proficiency in English; knowledge of additional languages is an advantage.
📌 Guest Relations Executive (India)
🏢 Raintree, St Mary's
📍 India
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