- Provide internal users with technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts and access, including onboarding, offboarding, and access management, ensuring compliance with company policies and procedures.
- Assist with onboarding and offboarding processes, including new hire orientation and equipment procurement.
- Participate in on-call rotation for after-hours support, as required.
- Resolve IT tickets, documenting incidents, service requests, and troubleshooting steps in a timely manner; providing excellent customer service and escalating issues to senior team members or other departments as needed.
- Provide hardware and software support for desktops, laptops, conference room equipment, and other systems in the corporate IT environment.
- Create and maintain user-facing documentation, training materials, and knowledge base articles to reduce support tickets and improve user self-service capabilities.
- Collaborate with the IT team on bi-weekly sprints,



completing assigned tasks in project management tools in a timely manner.
- Provide explicit and concise communication for effective issue resolution.
- Participate in key IT projects and initiatives, providing technical expertise and contributing to project planning, implementation, and testing.
- Follow established procedures and protocol, and maintain documentation related to asset tracking, systems environments, and processes.
- Collaborate with other departments to provide support and guidance on upcoming initiatives as needed.
- Maintain a security-first mentality and comply with company IT security policies and procedures.
- Stay updated with the latest IT trends and technologies, and proactively contribute to process improvements and optimization.
- Perform other IT-related duties as assigned by the IT Management or other team members.

📌 IT Support Specialist II (Bengaluru)
🏢 Harness
📍 Bengaluru