This role focuses on enhancing customer retention and cross-selling General Insurance products. The manager will develop strategies to meet renewal targets and lead a team in achieving business goals.
Job description: Ensure timely renewal of General Insurance policies before expiry., Develop strategies to improve customer retention and reduce policy lapses., and Identify opportunities to cross-sell General Insurance products.
Required Candidate profile: Any Graduate Must-have: Strong communication and negotiation skills., Excellent relationship management., Good understanding of General Insurance products. Experience: 5–8 years
Suggested role: Manager – Retention & Cross-Sell
Suggested department: Data & Analytics
Key details:
Location: PUNE
Experience: 5–8 years
Openings: 1
Job type: full_time
Shift: Day Shift
Must-have skills:
- Strong communication and negotiation skills
- Excellent relationship management
- Valuable understanding of General Insurance products
- Knowledge of underwriting and policy servicing
- CRM and MS Office proficiency
- Leadership and team management abilities
Compulsory skills: Strong communication and negotiation skills., Excellent relationship management.
Key responsibilities:
- Ensure timely renewal of General Insurance policies before expiry.
- Develop strategies to improve customer retention and reduce policy lapses.
- Identify opportunities to cross-sell General Insurance products.
- Conduct regular customer engagement through calls, meetings, emails, and WhatsApp.
- Achieve monthly and annual renewal premium targets.
- Track conversion ratios and implement improvement strategies.
- Lead and mentor retention executives.
- Prepare daily, weekly, and monthly renewal reports.