About the Company

At Coronis Health, we are specialists serving specialists. We simplify the complexities of RCM, empowering providers to focus on delivering exceptional patient care while achieving their financial and operational goals. Whether optimizing the billing process, managing claims or delivering actionable insights, we craft solutions designed to support growth and scalability tailored to each practice's unique needs. With a steadfast commitment to advancing technology, security and innovation, Coronis Health is trusted by thousands of healthcare organizations nationwide to manage their medical billing and revenue cycle operations. Our approach is rooted in empathy, integrity and a relentless passion for driving financial health, operational excellence and strategic success for our clients.

Hiring Freshers to work in U.S. Shifts (International Voice process), the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers.

Responsibilities

- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services




- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
- Ensuring the daily assigned accounts are resolved/ worked on
- Escalate difficult collection situations to Team Leaders situations and seek education and instruction.

Qualifications

- Under Graduation Degree – Preferably, Arts and Science

Required Skills

- Excellent English Communication Skills
- Adherence to U.S. Shift Timings
- Positive analytical and listening skills
- Working knowledge in MS office

📌 Trainee (Chennai)
🏢 Coronis Ajuba
📍 Chennai