Company Description Aim Britz Study Abroad is a consultancy specializing in overseas education, led by a team with direct experience studying in universities in the UK and Canada. The organization has grown from a small team in London and India to a core staff of 25 members and 20 online team members. Aim Britz focuses on preparing students for success through online mock interview sessions and personalized guidance. Since 2018, the consultancy has facilitated over 3,000 visas and has been recognized in the Asia Book of Records and India Book of Records for hosting the largest overseas education seminar. The team is committed to offering reliable, student-centered support to help applicants achieve their international education goals.

Role Description This is a full-time, on-site Customer Service Executive role based in Thiruvananthapuram. The Customer Service Executive will respond to student and parent inquiries via phone, email, and in-person meetings, providing clear and accurate information about study abroad processes, services, and timelines. The role involves guiding prospective students through initial consultations, documenting their requirements, and coordinating with internal teams to ensure timely follow-up and support. The individual will handle concerns, track service requests,



and maintain high levels of customer satisfaction through skilled and empathetic communication. The Customer Service Executive will also assist in organizing seminars, information sessions, and other outreach activities, while maintaining detailed records in CRM or other systems.

Qualifications

- Strong Interpersonal Skills with the ability to communicate clearly, build rapport, and handle diverse student and parent interactions.
- Experience or aptitude in Customer Service and Customer Support, including managing inquiries, resolving issues, and providing accurate information.
- Capability in Customer Satisfaction and Customer Service Management, focusing on follow-up, feedback handling, and service quality improvement.
- Excellent spoken and written communication skills in English; proficiency in local languages is an advantage.
- Comfort using computers, CRM tools, email, and office applications for documentation and communication.
- Prior experience in education consulting, counseling, or front-office customer-facing roles is beneficial.
- Ability to work on-site in Thiruvananthapuram, manage multiple tasks, and maintain professionalism in a fast-paced environment.
- Graduate degree or equivalent qualification in any discipline; training in counseling, business, or communication is a plus.

📌 Customer Service Executive (Thiruvananthapuram)
🏢 AIM Britz Study Abroad
📍 Thiruvananthapuram