Developed and implemented enhancements across Incident, Problem, Change, ServiceCatalog, and CMDB modules.

•Configured Business Rules, Client Scripts, Script Includes, Scheduled Jobs and UIActions using JavaScript and Glide scripting to automate processes.

•Customized Service Catalog items and optimized workflows, reducing request handlingtime. Built custom scoped application.

•Built Flow Designer flows to automate onboarding requests across IT, Facilities, andAccess Management, improving SLA adherence and reducing manual work.

•Built integrations with external systems via REST/SOAP APIs to improve data accuracyand reduce manual effort.

•Ensured CMDB and ITAM data accuracy in line with ITIL standards.

•Designed Reports and Dashboards to meet business needs.

•Managed Update Sets, including creation, capture, and migration across environments.

•Reduced manual onboarding effort by 30% through automation of cross-departmentalworkflows. Debugged production issues using system logs, ACL debugging.

📌 ServiceNow Developer (Secunderabad)
🏢 FIRSTDOT IT PRIVATE
📍 Secunderabad