IT qualified with 5+ years of experience in Desktop Support Leadership, Escalation Handling, and L2/L3 Technical Support. Proven expertise in managing complex technical issues, ensuring timely resolution, and maintaining high customer satisfaction. Skilled in IT Security, Compliance Management, and implementing best practices aligned with organizational and regulatory standards. Adept at leading teams, driving process improvements, and delivering robust solutions in fast-paced environments.
Core Competencies
- Desktop Support Leadership & Team Management
- Incident & Escalation Handling
- L2/L3 Technical Support
- IT Security & Risk Mitigation
- Compliance & Regulatory Adherence
- Process Optimization & Documentation
- Strong Troubleshooting & Problem-Solving Skills
📌 Desktop Support (Gurugram)
🏢 AadhyaRaj Technologies
📍 Gurugram
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