Villavi Group is a hospitality company based in Puducherry, India, serving guests in a vibrant coastal city known for tourism and culture. The hotel focuses on providing comfortable accommodations and welcoming service to a diverse range of guests. Team members work in a professional environment that values reliability, courtesy, and guest satisfaction. The company offers opportunities to contribute directly to the guest experience and to grow within the hospitality sector.

Role Description The Front Office Executive is a full-time, on-site role based at the hotel in Puducherry. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and maintaining accurate records of guest information. Daily tasks include answering phone calls, responding to inquiries, coordinating with housekeeping and other departments, and ensuring the reception area is clean and organized. The Front Office Executive also assists with billing, payments, and basic administrative duties, while providing prompt and courteous customer service to resolve guest issues or requests. This position requires consistent professional behavior, punctuality,



and adherence to hotel policies and standards.

Qualifications

- Candidates should possess strong Front Office and Receptionist Duties skills, including handling check-ins/check-outs, managing reservations, and maintaining guest records.
- Candidates should possess excellent Communication and Interpersonal Skills to interact effectively with guests, colleagues, and external partners.
- Candidates should possess solid Customer Service capabilities, with a focus on creating positive guest experiences and resolving concerns promptly.
- Basic computer literacy and familiarity with hotel management or reservation software are beneficial.
- Prior experience in hospitality, front office operations, or reception work is preferred but not mandatory.
- Ability to work flexible schedule, including weekends and holidays, as per hotel requirements.
- Professional appearance, dependable work ethic, and the ability to remain calm and courteous in busy or challenging situations.
- Proficiency in English; knowledge of additional languages commonly spoken in the region is an advantage.

📌 Front Office Executive (India)
🏢 MBRS HOTEL PRIVATE
📍 India