Description

We are looking for a Customer Care Executive who is fluent in Bengali to join our one of the top BPO's in Bangalore. This role involves assisting customers with their inquiries and ensuring a high level of customer satisfaction. You will be the first point of contact for our Bengali-speaking customers, providing them with the support they need.

Responsibilities

- Handle inbound customer queries in Bengali via phone.
- Provide accurate information and solutions to customers.
- Resolve customer complaints effectively and efficiently.
- Maintain records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Ensure customer satisfaction by following up on unresolved issues.





Skills and Qualifications

- Fluency in Bengali (spoken)is mandatory.
- Proficient in English for communication purposes.
- Robust interpersonal and communication skills.
- Ability to handle customer queries with patience and professionalism.
- Basic knowledge of customer service principles and practices.
- Familiarity with CRM software and MS Office applications is a plus.
- Problem-solving skills and the ability to think on your feet.
- Strong attention to detail and organizational skills.

📌 Customer Care Executive - Bengali Language (Bengaluru)
🏢 Talent Spectrum Solutions and Services
📍 Bengaluru