Role: Service Now HAM Analyst Support

Experience: 5 to 10 years

Location: Pan India

DUTIES & RESPONSIBILITIES:

- Lead development activities of various modules of Service Now, primarily ITAM HAM and CMDB
- Ability to configure assets, HAM module
- Perform and review asset reports
- Perform Normalization of the assets
- Create and/or review design documents; present them to customer and coordinate sign-offs
- Lead process improvement/standardization efforts for HAM as identified by IT and business leadership.
- Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
- Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
- Applies innovative technology to business processes to develop new Service Now solutions and troubleshoot issues.
- Advises on options, risk and impacts on business processes and technical architecture.
- Communicates technical problems and solutions to both technical and non-technical audiences.
- Knowledgeable with the Service Now platform suite
- Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge




- Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
- Manage implementation and execution of Service Now Discovery, Service Watch, Orchestration, Performance Analytics
- Responsible for implementation of Service Now Data Model
- Oversee Service Now scripting and security best practices.
- Exceptional Knowledge of web-based development languages; specifically, Java Script, Ajax, HTML, CSS and Service Now API's, Web Services.

JOB QUALIFICATIONS & REQUIREMENTS:

- Bachelor's degree in computer science, management information systems, or related field, preferred.
- Comfortable working in a fast-paced technology setting
- ITIL V3 Foundation Certified
- 10+ years of experience working with Service Now.
- Service Now Certified Implementation Specialist certification.
- Must be able to manage and supervise technical staff of up to twenty.
- Strong written and oral communication skills including presentation skills.
- Strong problem solving and troubleshooting skills.
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment.

📌 ServiceNow HAM Analyst Support (India)
🏢 Tata Consultancy Services
📍 India