Support Executive (Digital Projects)

Location: Worli, Mumbai

Job Type: Full-Time

Experience: atleast 1 year

Salary: As per company standards

About the Role

Thumbstack is looking for a Support Executive – Digital Projects to serve as the first point of contact for client queries and website support requests. This role goes beyond traditional customer support—you will work closely with clients, understand their requirements, document requests, and coordinate with our Project Management, Design, and Development teams to ensure seamless project execution.

If you're someone who enjoys communicating with people, is interested in digital products, and wants to build a career in Digital Project Management , this role provides the perfect foundation.

Key Responsibilities Client Support & Communication

- Act as the first point of contact for client queries and support requests.
- Understand, document, and clarify client requirements before escalating them.
- Provide timely updates to clients on ongoing requests and project progress.
- Follow up on pending queries to ensure timely resolution.
- Maintain professional communication across email, calls, and messaging platforms.

Project Coordination
- Route client requirements to the Project Management team with complete documentation.
- Coordinate with designers, developers, and internal stakeholders to ensure smooth execution.
- Track client requests, project updates, and task progress.
- Maintain transparent records of client communications, actions taken, and resolutions.
- Ensure effective communication between clients and internal teams.

CMS & Shopify Management




- Upload and update website content using CMS platforms and Shopify.
- Manage product uploads, content changes, images, and website updates.
- Review content for accuracy, formatting, and quality before publishing.
- Develop a strong understanding of website structures and digital workflows.

What We're Looking For
- Excellent verbal and written communication skills.
- Strong client-facing communication and interpersonal skills.
- Good organisational and follow-up abilities.
- Attention to detail and accuracy in documentation.
- Basic understanding of CMS platforms, Shopify, or website management is preferred.
- Ability to coordinate multiple tasks and priorities effectively.
- Proactive mindset with a willingness to learn and take ownership.
- Interest in digital products, websites, and project management.

Preferred Qualifications
- Bachelor's degree in Business, Marketing, IT, Communications, or a related field.
- Atleast 1 year of experience in client support, project coordination, content management, or a similar role.
- Familiarity with Google Workspace (Docs, Sheets, Drive) is an advantage.

Career Growth

At Thumbstack, we believe in promoting talent from within. This role is designed as a stepping stone toward managing larger digital projects and client relationships.

Career Path:

Support Executive → Project Coordinator → Project Manager

- As you develop your skills in client communication, requirement gathering, CMS management, and cross-functional coordination, you'll have opportunities to take on greater project ownership and grow into a Project Management role.

📌 Support Executive (India)
🏢 ThumbStack
📍 India