Job ID: QTSUL08430

Experience: 8+ Years

Location: Pune / Hyderabad

Work Mode: On-site / Hybrid as required by the project

Role Summary

We are looking for an experienced Service Now Program Manager to manage end-to-end Service Now programs across business engagement, platform delivery, project management, operations, governance, and continuous improvement .

The ideal candidate should combine robust Service Now functional knowledge with proven program management, stakeholder management, delivery governance, and operational leadership skills.

Key Responsibilities

Business & Stakeholder Management

- Act as the primary Service Now engagement point for business and technology stakeholders.
- Understand business requirements, pain points, and objectives and map them to Service Now capabilities.
- Facilitate discussions with Process Owners, Product Owners, Architects, SMEs, and business teams.
- Manage priorities, dependencies, risks, escalations, and stakeholder expectations.
- Provide clear status updates and recommendations to senior leadership.

Program & Project Management

- Manage end-to-end Service Now implementations, enhancements, releases, and operational initiatives.
- Establish project plans, milestones, dependencies, resource plans, and delivery timelines.
- Manage multiple initiatives across Service Now modules and teams.
- Track scope, budget, risks, issues, dependencies, and overall delivery health.
- Coordinate internal teams, Service Now partners, vendors, and business stakeholders.
- Ensure delivery within agreed timelines, quality standards, and scope.





Service Now Functional & Capability Management

- Maintain strong knowledge of Service Now platform capabilities.
- Recommend OOTB Service Now functionality before considering customization.
- Coordinate with Architects and SMEs to validate technical feasibility.
- Translate requirements into Epics, Features, User Stories, acceptance criteria, and deliverables .
- Support Service Now roadmap and backlog prioritization based on business value.

Governance & Continuous Improvement

- Establish and maintain Service Now governance across delivery and operations.
- Ensure adherence to architecture, security, development, change, and release standards.
- Drive standardization, automation, platform optimization, and technical debt reduction.
- Facilitate governance reviews, steering committees, operational reviews, and program status meetings.
- Improve Service Now adoption, user experience, process maturity, and operational efficiency.

Required Skills & Experience

✅ 8+ years of overall IT experience

✅ Significant experience managing Service Now programs

✅ End-to-end Service Now implementation, enhancement & operations experience

✅ Strong knowledge of multiple Service Now areas, including:





- ITSM
- CSDM / CMDB
- ITAM
- SPM
- GRC / IRM
- Security Operations / VR

✅ Strong understanding of ITIL and Service Management

✅ Agile / Scrum and Hybrid delivery experience

✅ Strong planning, scheduling and resource management skills

✅ Risk, issue and dependency management

✅ Service Now release management, testing, deployment and production operations

Program Management

- End-to-end program/project management
- Planning & scheduling
- Delivery governance
- Budget & resource management
- Risk & issue management
- Dependency management

Stakeholder Management
- Business & executive engagement
- Demand & requirements management
- Cross-functional coordination
- Conflict & escalation management
- Executive reporting and communication

Preferred Certifications
- Service Now Certified System Administrator (CSA)
- ITIL 4 Foundation
- PMP / PRINCE2 / Equivalent

Ideal Candidate

We are looking for a hands-on Service Now Program Manager who can bridge business requirements and Service Now capabilities while effectively managing delivery, operations, governance, and senior stakeholders.

Interested candidates can share their updated CV and mention:

Job ID: QTSUL08430 – Service Now Program Manager

- #Hiring #Service Now #Service NowJobs #Service NowProgram Manager #Program Manager #ITSM #CMDB #CSDM #ITAM #SPM #GRC #IRM #Service NowArchitect #ITIL #PMP #Agile #Scrum #Bangalore Jobs #Chennai Jobs #Pune Jobs #Hyderabad Jobs #Qloron Technology

📌 ServiceNow Program Manager – Platform, Delivery & Operations (India)
🏢 Qloron
📍 India