We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune for the Chat Process .
The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
Freshers and candidates with up to 2 years of experience are welcome to apply.
Key Responsibilities
- Handle customer interactions through chat, and other communication channels.
- Respond to customer inquiries in a qualified and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service,
and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Required Skills & Qualifications
- Graduates / Undergraduates can apply, depending on company requirements.
- Excellent written and verbal communication skills in English.
- Basic computer proficiency and familiarity with MS Office.
Preferred Qualifications
- 0–2 years of experience in customer service, customer support, BPO, call center, chat process, or related roles.
- Freshers with excellent communication and typing skills are encouraged to apply.
Working Conditions
📌 CUSTOMER SERVICE EXECUTIVE – CHAT PROCESS (India)
🏢 WNS
📍 India
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