Own Door is a pioneering Property Management-as-a-Service provider based in India, partnering with leading property management companies across the United States. One of our key client partners, Next Brick, manages over 700 residential properties across Washington — and that's just one example of the scale we operate at.

We deliver comprehensive operational support that transforms how our partners do business. Our mission is simple but powerful: “Manage Business, Not Properties.” We believe in transparent, technology-driven, and customer-focused solutions that create meaningful value for our clients and the communities they serve.

As the first point of contact for our US-based clients and their residents, you'll handle inbound and outbound calls, listen carefully to understand the issue being raised, and route it accurately to the right internal team whether that's maintenance, leasing, accounts, or Operations This is a moderate-volume, fast-paced role where clear communication, patience, and accuracy matter more than tenure. You won't be expected to solve every issue yourself your job is to understand it correctly, log it properly, and get it to the people who can.

Job Title : Customer Support Executive

Location: Gurugram, Haryana — On-site

Employment Type: Full-time (5-day week, Mon–Fri)

Shift: US shift — approx. 9:00 PM to 6:00 AM IST

Experience: 0–2 years (freshers with solid English communication welcome)

Compensation: ₹35,000 per month

Website:

Key Responsibilities:

• Handle calls — answer inbound calls and make outbound calls professionally, courteously, and within US business hours.

• Understand the issue — actively listen to callers (property managers, tenants, owners, vendors) to accurately identify the nature and urgency of their request.

• Route & escalate — log each issue correctly and direct it to the concerned internal team, ensuring nothing falls through the cracks.

• Document interactions — maintain clear,



accurate call/ticket notes in our CRM or support tool for every interaction.

• Follow up — track open issues where needed and follow up with the relevant team or the caller to confirm resolution or next steps.

• Maintain SLAs — meet call-handling, response-time, and quality benchmarks set by the team.

• Represent Own Door's standards — ensure every caller experiences the transparency and professionalism Own Door is known for.

What you 'll bring:

•Excellent spoken English with clear pronunciation and neutral accent, this is essential for the role.

•Strong active-listening skills and the ability to stay calm and courteous, including with frustrated callers.

•Basic comfort with computers, logging calls, using a CRM/ticketing tool, and typing notes while on a call.

•Good judgment to correctly identify which team or department an issue belongs to.

• Willingness to work the US shift, on-site in Gurugram.

• 0–2 years of experience in a call center, BPO, or customer support role is a plus, but freshers with strong communication skills are encouraged to apply.

Beyond the role itself, Own Door offers something increasingly rare:

A genuine chance to be part of something meaningful. We're not just managing properties; we're reshaping how property management works at scale. We leverage cutting-edge technology for operational efficiency, prioritize transparent, real-time communication with every stakeholder we touch, and have built a reputation for excellence and client satisfaction that's opening doors across the entire industry. If you want to grow your career in a rapidly evolving sector and do it with a team that cares about doing meaningful work, this is your opportunity.

If this resonates with you, we'd love to hear from you!!

We review applications on a rolling basis and give priority consideration to immediate joiners ready to hit the ground running.

We genuinely look forward to learning more about you and exploring whether this could be the next exciting chapter in your career. Thanks for considering Own Door, we can't wait to meet you.

📌 Customer Support Executive (India)
🏢 Own Door
📍 India