Job Description
Key Responsibilities
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- Provide process guidance and floor support to Customer Support teams
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- Coach and mentor team members to improve productivity and quality
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- Monitor team performance and identify improvement opportunities
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- Prepare and maintain MIS reports and performance dashboards
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- Analyze operational metrics and recommend process improvements
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- Coordinate with Operations, Training, and Quality teams to drive business goals
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Mandatory Requirements
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✔️ Minimum 3+ years of relevant experience
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✔️ Customer Support Team Handling Experience is Mandatory
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✔️ Hands-on experience managing Attrition, Shrinkage, Productivity, and Team Performance
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✔️ Robust knowledge of Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting)
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✔️ Excellent analytical, communication, and stakeholder management skills
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✔️ Regional Language is Mandatory (Kannada for Bengaluru | Tamil for Chennai)
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✔️ Graduation Mandatory
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Interested candidates can share their updated CV at:
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[email protected]
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Contact: Raksha Shukla | (phone hidden)
📌 Associate Team Lead (Chennai)
🏢 Policybazaar.com
📍 Chennai