Role Overview

The Salesforce Technical Architect leads the hands-on technical design and implementation of scalable solutions supporting utility customer operations and clean-energy programs. The architect moves between enterprise architecture decisions and detailed implementation work, explains tradeoffs in business terms, and remains engaged through production deployment.

Key Responsibilities

- Lead architecture and hands-on implementation of a greenfield Salesforce solution for utility customer operations and clean-energy program capabilities.
- Design scalable solutions using Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio and OmniScript, the Clean Energy Module, and core Salesforce platform capabilities.
- Define future-state data models, security and sharing, automation, OmniStudio patterns, integration architecture, platform standards, environment strategy, and deployment approaches.
- Translate legacy business logic, customer programs, clean-energy eligibility and enrollment rules, and operating requirements into up-to-date Salesforce architecture without carrying forward unnecessary technical debt.
- Design OmniScript-guided experiences and reusable OmniStudio patterns using OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
- Determine the appropriate use of configuration, Flow, OmniStudio, Apex, Lightning Web Components, integrations, Data Cloud, and business-process changes.
- Design integrations with SAP BTP, customer APIs, enterprise applications, external data sources, and utility systems, including security, error handling, monitoring, and operational support.
- Define Data Cloud patterns for ingestion, identity resolution, unification, governance, segmentation, and activation.
- Create prototypes and reference implementations and contribute directly to or review configuration, OmniStudio components, Flow, Apex, LWC, integrations, code, tests, and deployment packages.
- Lead technical design reviews, mentor delivery teams,



troubleshoot defects and deployment issues, and maintain accountability for architecture and implementation quality.
- Use client-provided or client-approved AI acceleration tools when appropriate for analysis, requirements, design, development, documentation, testing, and defect resolution. Independently validate all AI-generated outputs for accuracy, security, maintainability, privacy, and compliance.

Required Qualifications

- 8+ years of Salesforce experience across architecture, design, development, and enterprise implementation.
- Strong hands-on Salesforce OmniStudio and OmniScript implementation experience, including production design of OmniScripts and reusable guided experiences.
- Strong Service Cloud experience and broad Salesforce platform expertise, including working knowledge of Sales Cloud and Data Cloud.
- Deep technical experience with Apex, Lightning Web Components, Salesforce Flow, data modeling, security and sharing, permission sets, APIs, integration patterns, and deployment practices.
- Experience designing OmniScripts, FlexCards, DataRaptors, Integration Procedures, guided experiences, and reusable OmniStudio components.
- Experience with greenfield implementation, legacy-org retirement, business-rule modernization, integrations, data migration, testing, and production transition.
- Ability to remain hands-on, review implementation quality, resolve delivery issues, and communicate architecture decisions and tradeoffs to executive and technical stakeholders.
- Exceptional written and verbal communication skills across onshore and offshore teams.

Preferred Qualifications

- Hands-on Salesforce Energy & Utilities Cloud implementation experience.
- Salesforce Clean Energy Module experience and/or utility customer information system or clean-energy program transformation experience.
- Salesforce Application Architect, System Architect, Platform Developer, Service Cloud, Data Cloud, OmniStudio, or Energy & Utilities Cloud credentials; SAP BTP, customer API, or event-driven architecture experience is also valued.

📌 Salesforce Architect (Madhya Pradesh)
🏢 PamTen
📍 Madhya Pradesh