Customer Support Associate – International Voice Process (Claims Processing/General Insurance)Location:
Bangalore (In-Person Interview only)
About WNS:
WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.
We are looking for enthusiastic and customer-focused professionals to join our
International Voice Process – General Insurance (Claims Processing)
team. The selected candidates will be responsible for handling inbound and/or outbound customer calls,
resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.The ideal candidate should have solid English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.
Key Responsibilities:Handle customer calls for international clients professionally and efficientlyUnderstand customer requirements and help them with best available optionsMaintain high standards of communication and customer satisfactionAdhere to process guidelines and quality parametersDocument customer interactions appropriately
Eligibility Criteria:Graduates with experience
in General Insurance or Claims processing of minimum 1 year on paper experienceExcellent verbal communication skills in EnglishCustomer-focused mindset and problem-solving ability.
Work Schedule:5 days working from officeSat - Sun WeekoffUK Rotational Shift
How to Apply:To apply for this job, click on the below mentioned link and register yourself.https://smrtr.io/ByF2M