Job Title: ServiceNow CMDB / CSDM Technical Lead (Pune On-site)

Experience: 6–10+ Years

Domain: ITSM / ITOM / ServiceNow

Job SummaryWe are looking for an experienced

ServiceNow CMDB / CSDM Technical Lead

with

6–10+ years of overall ITSM/ITOM experience , including

4+ years of hands-on ServiceNow CMDB experience .The ideal candidate will have solid expertise in

CMDB architecture, CSDM, Configuration Management, ITOM, Discovery, Service Mapping, data governance, and enterprise-scale ServiceNow implementations . The role will be responsible for leading CMDB architecture, CSDM adoption, data quality, governance, integrations, and continuous improvement initiatives.

Key ResponsibilitiesLead the

design, implementation, and continuous improvement of enterprise-scale ServiceNow CMDB solutions .Define and govern

CMDB architecture, CI classes, attributes, relationships, service models, and CI lifecycle management .Drive

CSDM adoption

and ensure alignment between Business Applications, Business Services, Technical Services, and CMDB data structures.Establish and maintain

CMDB/CSDM governance frameworks, standards, data models, and best practices .Drive CMDB

data quality, completeness, correctness, compliance, and governance

initiatives.Design and implement CI lifecycle automation using

REST/SOAP APIs, JavaScript, Glide APIs, Flow Designer,



and ServiceNow workflows .Ensure CMDB alignment with

ITIL Configuration Management

practices and ITOM capabilities.Provide technical leadership for

Discovery, Service Mapping, Event Management, and Cloud Management .Establish accurate

service-to-infrastructure relationships

and end-to-end service visibility using CSDM principles.Integrate CMDB data from

multiple enterprise sources

and ensure data consistency and integrity.Conduct

architecture reviews, impact assessments, technical evaluations, and solution design workshops .Collaborate with business stakeholders, ServiceNow Architects, Product Owners, and technical teams to translate requirements into scalable CMDB/CSDM solutions.Act as the CMDB technical lead, providing mentorship, driving cross-functional collaboration, and guiding teams on CMDB governance, CSDM adoption, Configuration Management, and ServiceNow best practices.

QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.ServiceNow Certified Implementation Specialist –

Data Foundations (CSDM & CMDB)

preferred.ServiceNow Certified System Administrator ( CSA ) preferred.ITIL Foundation Certification (preferred).Experience with enterprise-scale CMDB implementations, CSDM adoption, Discovery, Service Mapping, and multi-source data integration.

📌 ServiceNow CMDB / CSDM Technical Lead (Pune On-site) (Mumbai)
🏢 AvanteNow
📍 Mumbai