Job DescriptionJob DescriptionKey ResponsibilitiesAMS Support & Incident ManagementProvide

L2/L3 support

for SAP C4C issuesTroubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errorsHandle SLA-based tickets using tools like

ServiceNow / JIRA / RemedyC4C Functional SupportSupport end-to-end processes: Lead → Chance → Quote → Order (integration to ECC), Service Ticket → Service Request → ResolutionManage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurationsIntegration with ECCSupport integration scenarios between

C4C ↔ ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIsMonitor and resolve message failures in: Communication Arrangements, Message DashboardEnhancements & Change RequestsWork on

CRs and enhancements : UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.Prepare functional specs and coordinate with technical teams (SDK / PDI)Data & Master Data HandlingEnsure consistency of: Business Partners / Customers, Products / Pricing dataHandle: Data replication issues, Data correction activitiesTesting & DeploymentPerform: Unit Testing, Integration Testing (C4C ↔ ECC),



UAT supportSupport release cycles and transport managementDocumentation & Knowledge ManagementMaintain: Functional documentation, KT materials, Configuration guidesConduct knowledge transfer sessionsContinuous ImprovementIdentify opportunities to: Improve user experience, Optimize business processes, Enhance integration stabilityRequired Skills & Experience✔ Experience8–12 years of SAP experience3+ years in

SAP C4C (Sales Cloud / Service Cloud)Strong exposure to

ECC AMS / Support projects✔ Functional Expertise (C4C)Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)Experience with: Business configuration & fine-tuning, Pricing and territory management✔ Integration SkillsStrong understanding of: C4C ↔ ECC integration scenariosExperience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIsKnowledge of: Communication Systems & Arrangements, Code List Mapping✔ Technical AwarenessExposure to: C4C SDK (PDI development), ABSL scripting (nice to have)Understanding of: Data replication frameworks✔ Tools & MethodologiesITSM tools: ServiceNow / JIRA / RemedyUnderstanding of: Incident, Problem, Change ManagementGood to HaveExperience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrationsExposure to: Fiori apps / APIsBasic understanding of: SAP S/4HANA

📌 Sr. SAPC Consultant (Mumbai)
🏢 Jade Global
📍 Mumbai