Group Head – Client ServicingLocation:

Gurgaon |

Work Mode:

Work From OfficeExperience:

10+ YearsDepartment:

Client Servicing / Account Management

About the RoleWe are looking for an experienced and strategic

Group Head – Client Servicing

to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in

strategy, integrated campaigns, pitches, and new business development , along with the ability to build and manage high-performing teams.

Key ResponsibilitiesLead and manage relationships with key clients, acting as the primary point of contact and strategic partner.Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.Drive

strategic planning and campaign development

in collaboration with creative, social media, performance, SEO, content, and other specialist teams.Have prior hands-on experience in

developing strategies, communication plans, campaign concepts, and integrated marketing solutions .Lead and contribute to

new business pitches, RFPs, presentations, and client proposals

from brief understanding to final presentation.Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.Translate client briefs into clear internal briefs and ensure alignment across respective teams.Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.Handle senior-level client conversations, negotiations, escalations,



and conflict resolution with maturity and professionalism.Work closely with internal department heads to ensure integrated and strategically aligned solutions.Review campaign performance and insights with teams and use data and market trends to recommend improvements.Mentor, guide, and manage Account Managers, Account Executives, and other servicing team members.Establish strong processes for account management, reporting, communication, and project execution.Take ownership of team performance, productivity, resource planning, and overall account profitability.Stay updated on digital marketing, advertising, consumer trends, and evolving industry practices to bring relevant ideas and opportunities to clients.

Key Skills & CompetenciesStrong

client relationship and stakeholder management

skills.Proven experience in

strategy development and strategic thinking .Strong exposure to

pitches, RFPs, new business presentations, and proposal development .Excellent understanding of digital marketing and integrated communication.Strong business acumen with an ability to identify growth opportunities.Excellent presentation, communication, negotiation, and interpersonal skills.Ability to manage multiple clients, teams, and priorities in a fast-paced agency workplace.Strong leadership and people-management capabilities.Problem-solving mindset with a high degree of ownership and accountability.Ability to collaborate effectively with creative, content, performance, SEO, social media, and other specialist teams.

What we are Looking For10+ years of experience in

client servicing / account management , preferably within a digital, advertising, or integrated marketing agency.Proven experience managing

large/key accounts and senior client stakeholders .Prior experience in

strategy, campaign planning, and developing integrated marketing solutions

is essential.Strong track record of independently handling or leading

pitches and new business opportunities .Experience managing and mentoring a servicing team.Strong understanding of digital marketing, branding, communication, and campaign execution.

Did this spike your interest?Please send in your resumes with a brief cover letter (if possible) to [email protected].

Know more about us at www.thebrandbee.com

📌 Group Head- Client Servicing (Mumbai)
🏢 The Brand Bee
📍 Mumbai