Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive for Aglo Bond Private Limited

About the Company

Aglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group. The company operates across West Bengal and Jharkhand.

Guided by the promise “Ancestors’ Wisdom · Pure Living,” Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges. The company also represents its brands at national trade platforms, including the Bharatiya Vyapar Mahotsav .

Role Overview

Aglo is looking for a polished, articulate, and client-focused Client Servicing Executive to manage relationships with distributors, retail partners, institutional buyers, suppliers, and other business stakeholders.

The ideal candidate should be confident in handling client communication, understanding business requirements, coordinating with internal teams, resolving concerns, and ensuring timely follow-ups. The role requires a strong service mindset, excellent communication skills, and the ability to represent Aglo professionally during meetings, exhibitions, and trade events.

Key Responsibilities

Client Relationship Management

- Serve as a primary point of contact for distributors, retail partners, institutional buyers, suppliers, and business collaborators.
- Build and maintain strong, long-term professional relationships with clients and partners.
- Understand client requirements and ensure appropriate support and solutions.
- Conduct regular follow-ups to maintain client engagement and satisfaction.
- Identify opportunities to strengthen existing business relationships.

Client Communication and Support

- Manage client enquiries through telephone calls, emails, meetings, and other communication channels.
- Provide accurate information about Aglo’s products, business processes, partnership models, and service offerings.
- Draft professional emails, proposals, meeting summaries, presentations, and follow-up communications.
- Ensure that all client communication reflects Aglo’s qualified brand voice.
- Maintain clear, courteous, and timely communication with all stakeholders.

Client Onboarding and Coordination

- Support the onboarding of new distributors, retail partners, institutional buyers, and other business clients.
- Collect and verify the documents and information required for client registration and onboarding.
- Explain relevant business processes, product ranges, commercial terms,



and operating procedures.
- Coordinate with internal departments to ensure a smooth onboarding experience.
- Track onboarding progress and address any delays or documentation gaps.

Internal Coordination

- Coordinate with sales, branding, accounts, logistics, and operations teams to fulfil client requirements.
- Communicate client expectations, feedback, and concerns to the appropriate internal departments.
- Monitor the progress of client requests and ensure timely completion.
- Facilitate a smooth flow of information between clients and internal teams.
- Support the resolution of operational or communication gaps affecting client satisfaction.

Complaint and Issue Resolution

- Handle client concerns and complaints professionally and empathetically.
- Investigate issues by coordinating with the relevant internal teams.
- Provide timely updates to clients until their concerns are resolved.
- Escalate critical or unresolved matters to the appropriate senior authority.
- Maintain records of complaints, actions taken, and final resolutions.

Business Follow-Up and Retention

- Maintain regular contact with existing distributors, retail partners, and institutional buyers.
- Follow up on business discussions, proposals, product enquiries, meetings, and pending decisions.
- Support client retention by identifying concerns and maintaining consistent engagement.
- Gather feedback regarding Aglo’s products, services, and business processes.
- Identify potential opportunities for repeat business, cross-selling, and relationship expansion.

Meetings, Events, and Exhibition Support

- Represent Aglo during client meetings, distributor engagements, trade fairs, and industry exhibitions.
- Interact confidently with visitors, prospective partners, institutional buyers, and business stakeholders.
- Present Aglo’s product ranges, brand values, and partnership opportunities professionally.
- Support the company’s participation in national trade platforms, including the Bharatiya Vyapar Mahotsav .
- Record business enquiries and ensure timely post-event follow-up.

Documentation and Reporting

- Maintain accurate client profiles,



communication records, follow-up trackers, and meeting notes.
- Prepare minutes of meetings, client proposals, service reports, and formal correspondence.
- Update records relating to enquiries, complaints, onboarding, follow-ups, and resolutions.
- Prepare periodic reports on client engagement, pending matters, feedback, and relationship status.
- Ensure that all client documentation remains organised and confidential.

Brand Representation

- Serve as a professional ambassador for Aglo during every client and stakeholder interaction.
- Uphold the company’s premium, trustworthy, and service-oriented image.
- Maintain appropriate corporate etiquette and presentation standards.
- Ensure a consistent and positive client experience across every communication channel.

Eligibility and Qualifications

- Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related discipline.
- 2–5 years of relevant experience in client servicing, customer relationship management, corporate communications, account management, or a client-facing business development role.
- Experience in FMCG, retail, wholesale distribution, B2B trade, or a related sector will be preferred.
- Excellent verbal and written communication skills in English.
- Working fluency in Hindi and/or Bengali.
- Strong interpersonal, relationship-management, and problem-solving skills.
- Ability to handle multiple clients, priorities, and follow-up requirements efficiently.
- Confidence in communicating with MSME vendors, distributors, retail partners, institutional buyers, and corporate representatives.
- Proficiency in MS Office, particularly Word, Excel, and PowerPoint.
- Willingness to travel across West Bengal, Jharkhand, and other locations for client meetings, exhibitions, and trade events.

Preferred Attributes

- Previous experience in FMCG distribution, B2B trade, client servicing, distributor management, or key account coordination.
- Existing professional network within the retail, trade, or distribution ecosystem of West Bengal and Jharkhand.
- Strong customer-service orientation with the ability to understand and address client requirements.
- Polished appearance and a composed, professional demeanour.
- Ability to manage challenging clients and high-pressure situations calmly.
- Excellent organisational, coordination, documentation, and follow-up skills.
- Proactive, dependable, and capable of managing client relationships with minimal supervision.

📌 Client Servicing Executive (Kolkata)
🏢 Recruitment Mantra HR Consultancy & Recruitment Agency
📍 Kolkata