Job Type: Full-time

Position: System Administrator Experience: 5+ Years Role: Managed IT Services Employment Type: Full-time (1 year contract - Renewable) Location: Remote Job Summary We are looking for an experienced System Administrator to manage and support enterprise IT infrastructure, including Microsoft 365, Entra ID, Active Directory, email, servers, endpoints, security platforms, and privileged access . The role requires strong troubleshooting skills and the ability to operate within a security-focused, SLA-driven managed services environment. Key Responsibilities Administer and support Microsoft 365, Entra ID, Active Directory, and enterprise email environments. Manage users, groups, licenses, mailboxes, distribution lists, permissions, MFA, authentication, and access policies. Perform Active Directory administration , including user/group management, GPOs, OU administration, DNS, and domain services. Manage Windows and Linux servers , including provisioning, configuration, monitoring, troubleshooting, backup, and capacity management. Plan and execute regular server and application patching , security updates, vulnerability remediation, and maintenance activities. Administer and monitor EDR/endpoint security, email security, anti-malware, and endpoint management solutions. Manage privileged accounts and administrative access , including role-based access, access reviews, and secure credential practices. Support endpoint configuration, software deployment, security policies, and device compliance. Coordinate domain registrations, DNS records, SSL/TLS certificates, renewals, and certificate deployment. Monitor infrastructure health and proactively identify system, security, and performance issues. Handle incidents, service requests, changes, and escalations in accordance with defined SLAs and ITIL processes . Perform root-cause analysis for recurring infrastructure issues and implement corrective/preventive actions. Support backup, disaster recovery, business continuity,



and system recovery activities. Maintain accurate system documentation, asset inventories, configuration records, SOPs, and operational reports. Coordinate with Microsoft, security vendors, hosting providers, ISPs, and other technology partners for technical escalations. Support infrastructure upgrades, migrations, security initiatives, and other IT projects as required. Required Technical Skills Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, licensing, administration, and troubleshooting. Entra ID: User/group administration, MFA, Conditional Access, RBAC, authentication, and identity management. Active Directory: AD DS, GPO, OU, DNS, DHCP, domain administration, and troubleshooting. Server Administration: Windows Server and preferably Linux, including patching, monitoring, backup, and troubleshooting. Endpoint & Security: EDR, endpoint management, email security, anti-malware, vulnerability remediation, and device compliance. Privileged Access: Administrative account management, role-based access, privileged access controls, and periodic access reviews. Domains & SSL: Domain/DNS management, SSL/TLS certificate lifecycle, renewals, installation, and troubleshooting. Good understanding of TCP/IP, networking, firewalls, VPN, DNS, DHCP, and general IT infrastructure . Experience with PowerShell and automation is an added advantage. Experience working in a Managed Services / SLA-driven setting is preferred. Key Competencies Strong analytical and troubleshooting capabilities. Security-focused approach to system and access administration. Ability to handle multiple incidents and priorities in a structured manner. Strong documentation and communication skills. Ability to work independently as well as coordinate with customer and internal technical teams. Willingness to participate in on-call/24x7 support where required. Preferred Certifications Microsoft 365 Certified: Administrator Expert – preferred. Microsoft Certified: Identity and Access Administrator Associate (SC-300) – preferred. Interested candidates may send their resume to

📌 System Administrator (India)
🏢 RoboQuess Infotech Private
📍 India