Hyderabad, India Job Department: Global Customer Success Software - Data Governance Job Flexibility: Work from Office (Remote flexibility when needed) The role bridges technical expertise with business acumen, driving exceptional customer experiences, fostering long-term client relationships, and ensuring seamless service delivery and support excellence to achieve customer retention, satisfaction, and growth. Service Delivery Excellence: Oversee seamless onboarding, implementation, and ongoing support for customers, ensuring adherence to SLAs and operational excellence. Team Leadership & Development: Lead, mentor, and develop a team of support engineers and support specialists, fostering a culture of collaboration, innovation, and continuous improvement. Account Retention & Growth: Drive customer retention by proactively identifying and mitigating risks, fostering solid relationships,building DG roadmap, driving value and partnering with CSMs to unlock opportunities for upsell and cross-sell. Streamline processes within customer engagements to reduce response and resolution times while maintaining a high standard of quality. Provide CSMs with regular health checks, usage analytics, and performance metrics to demonstrate value and ensure alignment with their business goals. Collaboration & Teamwork: Partner with cross-functional teams (Sales, Customer Success, Product, and Support)



to deliver a unified and high-value customer experience. Required Academic Educational Qualifications (Anyone of the following) B.A, B.Tech, B.com, M.C.A, M.Required Experience: 5+ years of experience Consult customers on best practices tailored to their specific use cases and business goals. Collaborate with the Product Management team by initiating threads for potential enhancements or feature development. Forward-thinking approach to identifying opportunities for upselling, cross-selling, and proactive risk mitigation. Relationship Management Project Management Skilled in managing onboarding, implementation, and ongoing service delivery projects. Ability to interpret customer data, usage metrics, and performance analytics. Adaptable to changing customer needs and shifting priorities. Skilled at working cross-functionally with Sales, Customer Success, Product, and Support teams. Emotional Intelligence Ability to communicate technical solutions in business terms to non-technical stakeholders. Commitment to staying updated on product advancements, customer needs, and industry best practices. Willingness to seek and apply feedback for continuous personal and professional growth. If you're passionate about enterprise customers, technology, data governance, and building long-term customer value, we'd love to hear from you.

📌 Technical Account Manager (Permanent) (Hyderabad)
🏢 OvalEdge
📍 Hyderabad