Customer Success Team | Full-time | Relocation to Philippines Are you an evangelist who would like to help the marquee International enterprise brands? Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives. Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them. Be the point of contact for Accounts and be responsible for the growth of the customer Maintaining and expanding on excellent executive client relationships as well as building robust internal relationships across the departments to deliver superior performance. Investigate the core of the problem and suggest a long-term solution to it. Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption. Consult brands on how to leverage direct marketing channels such as – Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scale. Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle. Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction. ~3+ years’ experience in a Customer Success/Digital Marketing role.
~ Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, BFSI, Classifieds, Travel, Retail etc. ~ Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience. ~ Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. For more information, please visit or follow us on LinkedIn. Immense growth, continuous learning and consult the top-notch international brands Open culture where your creative bug gets activated.